Archive for the ‘Customer Service’ Category

We need to communicate to achieve customer service

Monday, May 4th, 2009

How confident are we in giving feedback when we have received poor service? How much easier it would be if we knew what we do well and we don’t do well.

Al Switzler, says “When it comes to crucial confrontations, we’ve taught a kind of mantra over the years. We say: ‘If you don’t talk it out, you act it out.’

As a customer, we already know what to expect when we dash in for a quick bite at the Golden Arches.  However, when it comes to eating in a highly priced restaurant, two people can have entirely different service experiences.  Think how often people disagree with the reviewer of a best dining guide!