Archive for the ‘Uncategorized’ Category

How to persuade people they need to improve their presentation skills

Monday, May 13th, 2013
how-to-persuade-people-they-need-to-improve-their-presentation-skills

Do you cringe when you see senior managers and staff making inadequate  presentations?  It’s difficult to challenge people on these important skills, even when the problems are glaringly obvious.

It is a difficult issue to confront, unless there is strong support from high level executives, who often are the worst offenders.

Ellen Finklestein’s useful PowerPoint Tips blog has a good post on just this issue and includes a couple of less common tips.  She views it through the PowerPoint lens, but PowerPoint does reflect many of the symptoms of boring presentations.

 

 

Sensible starting point when you suspect bullying

Tuesday, April 23rd, 2013
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A complaint of bullying is a majorstep down a very formal path. It puts people in polarised corners regardless of the validity or seriousness of the complaint.  Relationships are more damaged because of this. Some people put off making a complaint because of fear of  the repercussions.  Some managers are very badly damaged by accusations of bullying, even when an investigation discovers that the complaint is unfair.

Hayden Olsen, from Workplaces Against Violence in Employment, suggests an informal process as a starting point.  This is a mediated approach that aims for resolution of the problem, rather than retribution.  Whilst a formal process inevitably has to look back to see what happened. An informal process enables an organisation to look forwards and asks what needs to change for a better future?

Some organisations use this approach as a starting point. Consciously applying it could shift the process into something much more open and constructive for all parties.

Doing more for yourself with less

Tuesday, April 16th, 2013
doing-more-for-yourself-with-less

One of our clients in the hospitality sector is getting managers to provide  staff training sessions on skills where they have outstanding competence.  Most managers are surprised that they are seen as outstanding in a particular arena. For example, one manager consistently builds great customer relationships  whilst at the same time controlling the length of the conversation with them.  She was both proud and startled to realise that her level of skill is unusual.

We often assume that what we do is just obvious – any fool would do it this way. These assumptions about competence are explained very well by the four stage  competence model , developed in the 1970s by Noel Burch for Gordon Training International.  Our hospitality manager was unconsciously competent in building customer relationships.  To train others in the skill she has to figure out what she does that works. She will almost have to freeze-frame the steps  to work out what they are and why they work. In the model this moves her into conscious unconscious competence, believe it or not!

That recognition of competence will be a tremendous boost to her self-esteem.  How beneficial for her and the organisation to also have an opportunity to extend these skills to the rest of the firm.

You can make use of the benefit of conscious unconscious competence for yourself.  Work out your competencies and then consciously use them to help in areas where you feel very incompetent!

Feeling like you don’t have any special competence? The Helen Marcoz Skills and Strengths blog can help with this. There’s also the very useful book and website: Now Discover Your Strengths.

What challenge makes you feel daunted? Look back on your areas of competency and see what you can use from there to apply to this new situation.  Where else have you faced something similar and what could you use from that experience?

The answer generally lies within us.

 

Simple three way test for communicating with staff

Tuesday, April 2nd, 2013
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One of my clients is working on her leadership skills in a major corporate organisation.   A recent session focused around getting key partners and managers to buy into a new strategy for the business unit.  In the end it came down to a  whole series of individual conversations – with other partners and with the managers.

How do you get those conversations ‘leaderly’? Run your conversation plans past this three-way leadership communication test:

1. Is what I am going to say going to be inspiring?

2. Am I being a good steward of the people?

3. Am I solving the problem?

There’s a lot more depth in Kouzes and Pozner’s book  ‘The Leadership Challenge’.  We also need to remember that leader communication is a mix of what leaders say, the communication behaviours they model and the decisions they make supporting a communicative culture matter too.  The three way test is a good simple start though.

Keeping connected during change – A Christmas message

Tuesday, December 4th, 2012
keeping-connected-during-change-a-christmas-message

We have just had our annual Christmas get-together.   Our friends and neighbours  join us to catch up with us and with each other. Often it’s a chance to renew old connections and check in on the year just gone.  Over a year there have always been changes, mostly positive; but this year a few of our friends have faced redundancy.

Restructuring and redundancy are now a regular part of our lives.  Some of you will have been affected, either as managers of change, or as people strongly affected by it.

Whatever your role, there will be emotion involved. For managers, telling people they are redundant is difficult and  a series of these conversations can leave managers feeling isolated and unpopular.

Being on the other end can be even harder.  The sense of loss and dis-empowerment can be huge for people.  A feeling of unfairness and fear can loom large.

What can we do about these difficult emotions?  The best answer is, of course, the simplest – connect with others. It helps to reduce the effects of the emotional upheaval, by talking it through with your support people – your co workers, your family and your friends.

 

Seeing change as an opportunity may be difficult when the news is still raw, but as CS Lewis said:  ‘Getting over painful experiences is much like crossing monkey bars.  At some point you have to let go to move along.’  ‘Take time to reflect.  Then when that the new role comes along, once again take your time to settle in. There are more tips in this interesting article.

If you are the manager of people who have undergone a lot of change,  remember your new team will take time to regroup and feel confident abut the path ahead. There are some tips to help at this site

We are fast approaching  Christmas. It is traditionally a time for family and friends and the opportunity to take your time and value the moment. Cherish what is really important in your life.   ‘Change always comes bearing gifts’  said Price Pritchett. Sometimes it’s hard to even see the gift let alone unwrap it.



 

 

 

Keep up the communication when redundancy lurks behind every conversation

Tuesday, October 23rd, 2012
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Wellington is such a small place, we notice when anything is out of its usual order. Last week I realised I’d twice seen an acquaintance walking in the wrong direction for his usual workplace.  The second time, I stopped and asked why the different route. Sure enough, he was in a different role – a transition role he said – ‘But I’m still here!’ he bravely announced.

It was only later I realised how common such a remark has become in recent months in Wellington.  A high proportion of people are working amidst an atmosphere of uncertainty,  for themselves, or for colleagues, or both.

So how to handle it with your co-workers?  Four B’s to keep in mind:

  1. Be kind –  The conversation isn’t about you, so keep your own reactions out of it and focus on the other person.
  2. Be honest – Don’t try and sugar coat the problem for the person – it’s not helpful.
  3. Be silent and just listen – Let the person just do what they need to do – rant, cry, despair
  4. Be available to listen –  People may need more time than you expect to process the news.  If they don’t want to talk now, they may often need to later.

There’s some good Auzzie advice at: Avoid foot in mouth when a mate loses their job

If this reminds you of helping someone working through grief, it’s no accident.  The process and feelings are very similar, even though the news, on the surface of it, doesn’t seem quite so drastic. Much of what we know about the best way to support people at times like this, comes from the field of grief counselling. If you have been through difficult times in the past, think back to what helped you best then.  That’s likely to be the best choice now.

Leadership in an emergency

Tuesday, August 7th, 2012
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We were travelling back from overseas recently when unfortunately one of our party had to be hospitalised.
Firstly its tough being in a different country from your own and secondly not knowing what was happening.
As you know some doctors and certainly some specialists can be remote and rather forbidding .They have both language and a demeanor that can intimidate rather than accommodate the patient.
In a sense these people have a leadership role.They are there to advise,communicate and offer reassurance to their patient just as any team leader in an organisation would need to do in an emergency. But often the patient only sees the specialist briefly and does not feel comfortable to ask questions and discuss options clearly,they can be left unsure and even scared.

Our experience was excellent.The specialist was calming in the face of emergency treatment.He quietly offered reassurance -not necessarily that “all would be fine” but gave the feeling that what ever happened everything was under control. He ensured we understood the procedures.
Following the operation (at 2am) he rang personally and discussed what he had done and that the patient was going to be OK. His ability to clearly give information in a manner that reduced any concerns made a huge difference.
When a leader in any emergency situation can instill confidence in their ability and confidence with their calmness it makes a huge difference to their team.When they communicate clearly and swiftly, the trauma is lessened considerably and as a result the team becomes confident and comfortable much more rapidly making it business as usual  which is what we all want! 

Communicating when travelling

Tuesday, May 1st, 2012
communicating-when-travelling

Many of you will be travelling at some time this year,or certainly will have travelled in the past.  Recently I was flying internationally and I began thinking about the habits we have when close sharing on planes is unavoidable.

Firstly unless you are travelling with a companion (in my case sometimes my husband) you almost always sit next to a stranger. They remain a stranger only for a very short time .Usually it is the glance, slight smile and then a short comment until the tray table comes down.

That seems to be the cue to begin ‘getting to know you’ sort of conversation.  Along the lines of “where are you off to?” or “Are you on holiday?”  Occasionally it can seem like a short interrogation

If you live in New Zealand and you are going on a long haul trip you then make arrangements for sleep.  Once again this has habit and ritual when travelling alongside a stranger. Avoid all eye contact as they snuggle into their blanket. Ignore noises you normally only hear from your loved ones and try not to wake them when you inevitably need to go to the bathroom!

Travelling is rewarding at times you can meet and have really good conversations with fellow passengers.

Just beware of the chatty ones. Then you need to resort to the eye masks, ear plugs and hope they don’t bump you when they get up to move.

This is a recent photo taken in Kuala Lumpur with a group of participants